Shipping policy
Shipping Policy — Emergent Metering
emergentmetering.com
Effective Date: April 3, 2026
SHIPPING OVERVIEW
Emergent Metering ships commercial and industrial metering equipment throughout the United States. Most in-stock products ship within 1–3 business days of order confirmation and payment processing. Custom-configured meters, pre-programmed systems, and integration panels may require additional lead time as noted below.
SHIPPING METHODS AND CARRIERS
We ship via UPS, FedEx, and USPS depending on package size, weight, and destination. Freight shipments for oversized items (metering panels, enclosures, bulk sensor orders) are shipped via LTL freight carriers.
| Method | Estimated Transit | Typical Use |
|---|---|---|
| UPS Ground / FedEx Ground | 3–7 business days | Standard shipments, sensors, meters |
| UPS 2nd Day Air / FedEx 2-Day | 2 business days | Priority orders |
| UPS Next Day Air / FedEx Overnight | 1 business day | Urgent replacements, critical installs |
| LTL Freight | 5–10 business days | Metering panels, enclosures, bulk orders |
Shipping method is selected at checkout. Expedited shipping is available for most products at additional cost.
PROCESSING AND LEAD TIMES
In-stock products (sensors, bridges, standard meters, CTs, accessories): Ship within 1–3 business days.
Pre-configured meters (EES-101, EES-201, EES-301, EES-401 ultrasonic meters configured for your specific pipe size and application): Allow 3–5 additional business days for configuration and quality testing before shipment.
Integration panels and enclosures (custom-built metering panels, pre-wired solutions panels): Allow 5–10 additional business days for assembly, wiring, and testing.
Made-to-order or special-order items: Lead times vary by manufacturer. We will provide an estimated ship date at the time of order confirmation. Common special-order lead times include VorTek steam meters (2–4 weeks), Fluke power quality analyzers (1–2 weeks), and Robustel/Milesight LoRaWAN gateways (1–2 weeks).
SHIPPING COSTS
Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected shipping method. We offer free ground shipping on bulk orders within the continental United States.
For freight shipments (metering panels, bulk orders), shipping costs are quoted separately. Contact sales@emergentenergy.us for a freight quote before placing your order.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking number(s) and carrier information. You can track your shipment directly on the carrier's website.
If you do not receive tracking information within 5 business days of placing your order, please contact us at sales@emergentenergy.us or (215) 645-7141.
DELIVERY AND INSPECTION
Please inspect all packages upon delivery. If you notice visible damage to the outer packaging, note the damage on the carrier's delivery receipt before signing. Open and inspect all contents within 48 hours of delivery.
If you discover damage or missing items, contact us within 5 business days at sales@emergentenergy.us with your order number and photos of the damage. We will coordinate a replacement or file a carrier claim on your behalf.
SHIPPING DESTINATIONS
Domestic: We ship to all 50 U.S. states, Washington D.C., and U.S. territories. Remote locations (Alaska, Hawaii, Puerto Rico, Guam) may incur additional shipping charges and longer transit times.
International: We can accommodate international shipments on a case-by-case basis. International orders are subject to additional shipping charges, customs duties, import taxes, and brokerage fees — all of which are the responsibility of the buyer. Contact sales@emergentenergy.us for international shipping quotes.
TITLE AND RISK OF LOSS
Title and risk of loss for all products pass to you upon transfer to the shipping carrier at our facility. We are not responsible for delays, loss, or damage caused by shipping carriers once the shipment is in transit.
DELIVERY DELAYS
All delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by weather events, carrier service disruptions, customs processing, address errors, or other circumstances beyond our control. In the event of a significant delay, we will notify you and work with the carrier to resolve the issue.
WILL-CALL / LOCAL PICKUP
Local pickup is available at our West Chester, PA facility by appointment. Select "Local Pickup" at checkout and we will contact you to schedule a pickup time once your order is ready.
Pickup address: Emergent Energy Solutions, LLC 831 Lincoln Avenue West Chester, PA 19380
ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate at the time of order. We are not responsible for shipments delivered to incorrect addresses provided by the customer. Re-shipments due to address errors may incur additional shipping charges.
P.O. BOXES
We can ship small items (sensors, CTs, accessories) to P.O. Boxes via USPS. Larger packages and freight shipments require a physical street address.
CONTACT
For shipping questions, freight quotes, or delivery issues:
Email: sales@emergentenergy.us Phone: (215) 645-7141 Web: https://emergentmetering.com/contact